- +971 503237746
- info@scentiya.com
- Sharjah, UAE
Last Updated: August 11, 2026
At Scentiya, we respect your privacy and are committed to protecting the personal information you provide when using our website and purchasing our products.
This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices you may have regarding your personal information.
By using the Scentiya website, you agree to the practices described in this Privacy Policy.
When you visit our website, create an account, place an order, contact us, or otherwise interact with Scentiya, we may collect certain information.
This may include:
Full name
Email address
Phone number
Billing and delivery address
Order and purchase information
Information you provide when contacting customer support
When you make a purchase, payment information may be processed by our third-party payment provider.
Scentiya does not generally store complete payment card details on its own servers. Payment information may be collected and processed directly by the relevant payment service provider according to its own privacy and security practices.
When you use our website, certain technical information may be collected automatically, such as:
IP address
Browser type
Device type
Operating system
Pages visited
Time spent on pages
Referring website
Website interaction and usage information
This information helps us understand how visitors use our website and improve our services.
We may use the information we collect to:
Process and fulfill your orders
Deliver your purchases
Process payments
Provide customer support
Respond to your questions and requests
Confirm or update order information
Improve our website, products, and services
Maintain website security
Detect and prevent fraud or unauthorized activity
Analyze website performance and usage
Send service-related communications
Send promotional communications where permitted and where you have provided appropriate consent
Comply with applicable laws and legal requirements
When you place an order with Scentiya, we may need to share certain information with delivery companies, logistics providers, payment processors, and other service providers involved in completing your order.
This may include your:
Name
Phone number
Delivery address
Order details
We only share information that is reasonably necessary to provide the requested service.
Scentiya may use cookies and similar technologies to improve your browsing experience.
Cookies are small files stored on your device that help websites remember information and understand how visitors interact with them.
We may use cookies to:
Keep your shopping cart functioning
Remember certain preferences
Improve website performance
Understand website traffic and usage
Provide relevant website functionality
Help us improve our marketing and advertising activities
You can adjust your browser settings to block or delete cookies. However, disabling certain cookies may affect some website functionality.
Scentiya may use trusted third-party services to help operate our website and business.
These services may include:
Payment processors
Delivery and logistics providers
Website hosting providers
Website analytics services
Marketing and advertising platforms
Email communication services
Website security services
These third parties may have access to certain information only when necessary to provide their services to us.
We expect our service providers to handle personal information responsibly and in accordance with applicable privacy and data-protection requirements.
If you choose to receive promotional communications from Scentiya, we may send you information about:
New products
Special offers
Discounts
Promotions
New collections
Other Scentiya updates
You may unsubscribe from promotional emails or other marketing communications at any time by using the unsubscribe option provided in the communication or by contacting us.
Please note that you may still receive essential communications relating to your orders or account.
Scentiya takes reasonable measures to protect personal information against unauthorized access, misuse, loss, alteration, or disclosure.
However, no online transmission or electronic storage system can be guaranteed to be completely secure. Therefore, while we take reasonable steps to protect your information, we cannot guarantee absolute security.
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:
Completing and maintaining records of transactions
Providing customer support
Maintaining business and financial records
Resolving disputes
Preventing fraud
Complying with legal and regulatory obligations
When information is no longer required, we may securely delete or anonymize it where appropriate.
Depending on applicable law, you may have certain rights regarding your personal information.
These may include the right to:
Request access to personal information we hold about you
Request correction of inaccurate information
Request deletion of information where legally applicable
Object to or restrict certain processing activities where applicable
Withdraw consent where processing is based on consent
Opt out of promotional communications
To make a privacy-related request, please contact Scentiya using the contact details provided on our website.
We may need to verify your identity before processing certain requests.
Scentiya’s website is not intended to knowingly collect personal information from children without appropriate authorization.
If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can review and take appropriate action.
Our website may contain links to third-party websites or services.
Scentiya is not responsible for the privacy practices, security, or content of third-party websites. We recommend reviewing the privacy policy of any external website you visit.
Some of our service providers may process or store information outside the United Arab Emirates.
Where personal information is transferred or processed internationally, Scentiya will take reasonable steps to ensure that such processing is carried out in accordance with applicable data-protection requirements.
We may update this Privacy Policy from time to time to reflect changes in our business, website, services, or applicable legal requirements.
When we make changes, we will update the Last Updated date at the top of this page.
We encourage you to review this Privacy Policy periodically.
If you have any questions, concerns, or requests regarding this Privacy Policy or how Scentiya handles your personal information, please contact us through the contact details provided on our website.
When contacting us regarding your personal information, please provide enough information for us to understand and respond to your request.
At Scentiya, we value the trust our customers place in us. We are committed to handling personal information responsibly and taking reasonable steps to protect the information entrusted to us.
Scentiya reserves the right to update this Privacy Policy when necessary. Any changes will be published on this page with an updated revision date.
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