- +971 503237746
- info@scentiya.com
- Sharjah, UAE
Last Updated: August 11, 2026
At Scentiya, we want you to be completely satisfied with your purchase. We carefully inspect and package every order before dispatch. However, if your order arrives damaged, defective, incomplete, or different from what you ordered, we are here to help.
Please read our Refund & Return Policy below before requesting a return or refund.
You may request a return or replacement if:
You received a product that is damaged or defective.
You received the wrong product or a product different from what you ordered.
Your order is incomplete or missing an item.
The product does not match the description provided on our website.
The product was damaged during delivery.
For eligible issues, please contact us as soon as possible after receiving your order.
For hygiene, safety, and product-quality reasons, perfumes that have been opened, sprayed, used, or partially consumed are generally not eligible for return due to a change of mind or personal fragrance preference.
This includes situations where:
You do not like the fragrance after trying it.
The fragrance smells different on your skin than expected.
You purchased the wrong fragrance by mistake.
You simply changed your mind after receiving the order.
However, this restriction does not affect your rights where the product is defective, damaged, incorrect, incomplete, or otherwise does not conform to its description or applicable consumer-protection requirements.
If your package arrives damaged or you receive the wrong product, please contact us promptly.
To help us resolve the issue quickly, please provide:
Your order number
Your name and contact details
A description of the issue
Clear photographs of the product and packaging
A photograph of the shipping package, if it was damaged during delivery
We may ask for additional information if necessary to assess the issue.
Please keep the original product, packaging, and delivery materials until your case has been resolved.
Do not send any product back to us before contacting Scentiya and receiving return instructions.
Once we review your request, we will let you know whether the return, replacement, or refund is approved and provide the appropriate next steps.
Products returned without prior approval may not be accepted.
If your refund is approved, Scentiya will process the refund to the original payment method where reasonably possible.
The time required for the refunded amount to appear in your account may depend on your bank, card issuer, payment provider, or other financial institution.
Where a product is confirmed to be defective, damaged, incorrect, incomplete, or otherwise eligible for a refund under applicable law, Scentiya will provide the appropriate remedy in accordance with applicable UAE laws and regulations.
Where appropriate and subject to availability, Scentiya may offer a replacement instead of a refund for an eligible product.
If the exact product is unavailable, we may offer an alternative solution or refund as appropriate.
If the return is approved because the product was received damaged, defective, incorrect, incomplete, or otherwise qualifies for a return under applicable law, Scentiya will handle the return shipping arrangements or costs as applicable.
For returns that are not covered by this policy, the customer may be responsible for applicable shipping costs.
Except where required by applicable law, we cannot accept returns for:
Opened or used perfume products due to change of mind.
Products that have been sprayed or partially consumed.
Products damaged after delivery due to misuse, improper storage, or handling by the customer.
Products returned without prior approval from Scentiya.
Orders where the customer simply does not like the fragrance after use.
Products returned without their original packaging where the packaging is necessary to verify the condition of the product.
If your order has not arrived within the expected delivery period, please contact us with your order number.
If a parcel is reported as delivered but you have not received it, we may investigate the matter with the delivery partner before determining the appropriate resolution.
If you wish to cancel an order, please contact us as soon as possible.
Orders that have already been processed, dispatched, or handed over to the delivery partner may not be cancellable. In such cases, any available return or refund will be handled according to this policy and applicable law.
Products purchased during promotions, sales, or special offers remain subject to this Refund & Return Policy.
A discount or promotional price does not remove a customer’s rights regarding defective, damaged, incorrect, incomplete, or otherwise non-conforming products.
If you have a question about a return, replacement, or refund, please contact Scentiya through the contact details provided on our website.
When contacting us about an order, please include your order number so that we can assist you more quickly.
At Scentiya, we believe in treating our customers fairly and providing quality products and service. We will review every eligible return or refund request carefully and work to provide a fair resolution in accordance with our policy and applicable UAE consumer-protection laws.
Scentiya reserves the right to update this Refund & Return Policy when necessary. Any changes will be published on this page with an updated revision date.
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