Terms & Conditions
Last Updated: August 11, 2026
Welcome to Scentiya. These Terms & Conditions govern your use of the Scentiya website and your purchase of products through our online store.
By accessing or using our website, you agree to be bound by these Terms & Conditions. If you do not agree with any part of these terms, please do not use our website.
1. About Scentiya
Scentiya operates an online store offering inspired fragrance and perfume products.
Throughout these Terms & Conditions, the terms “Scentiya,” “we,” “us,” and “our” refer to Scentiya. The terms “customer,” “you,” and “your” refer to anyone who accesses our website or purchases our products.
2. Use of Our Website
You agree to use the Scentiya website only for lawful purposes.
You must not:
Use our website for fraudulent or unlawful activities.
Attempt to gain unauthorized access to our website or systems.
Interfere with the security or operation of the website.
Copy, reproduce, or misuse our website content without permission.
Submit false, misleading, or fraudulent information.
Use the website in a way that may harm Scentiya, our customers, or our services.
We reserve the right to restrict or terminate access to our website where we reasonably believe that these Terms & Conditions have been violated.
3. Product Information
We make reasonable efforts to ensure that product descriptions, images, prices, fragrance notes, and other information displayed on our website are accurate and up to date.
However, slight differences may occur due to:
Screen and device settings
Photography and lighting
Product packaging or presentation
Manufacturing or packaging variations
Fragrance experiences may also vary from person to person because skin chemistry, environment, and individual perception can affect how a perfume smells.
4. Inspired Fragrances
Scentiya offers inspired fragrance products.
Our products are independently created fragrances inspired by certain fragrance styles, scent profiles, or olfactory characteristics.
Unless specifically stated otherwise:
Scentiya products are not original products manufactured or sold by the designer or brand whose fragrance profile may have inspired the product.
Scentiya is not affiliated with, sponsored by, endorsed by, or associated with third-party fragrance brands referenced for comparison or fragrance identification purposes.
Any brand names, trademarks, or references appearing on our website are used only where necessary for identification, comparison, or descriptive purposes and remain the property of their respective owners.
Customers should read the product description carefully before placing an order.
5. Prices
All product prices displayed on the Scentiya website are subject to change without prior notice.
We reserve the right to:
Any applicable taxes, delivery charges, or other fees will be displayed or communicated where applicable.
6. Orders
When you place an order through our website, you are making a request to purchase the selected products.
An order is subject to acceptance and availability.
We reserve the right to cancel or refuse an order where reasonably necessary, including in situations involving:
Incorrect pricing or product information
Product unavailability
Suspected fraudulent activity
Incorrect or incomplete customer information
Technical or system errors
Other circumstances permitted by applicable law
If we cancel an order after payment has been received, we will provide an appropriate refund where applicable.
7. Customer Information
You are responsible for providing accurate and complete information when placing an order.
This may include:
Full name
Phone number
Email address
Billing information
Delivery address
Scentiya is not responsible for delays or failed deliveries caused by incorrect, incomplete, or inaccurate information provided by the customer.
Please review your order details carefully before completing your purchase.
8. Payment
Payments may be processed through third-party payment providers.
By submitting payment information, you confirm that you are authorized to use the selected payment method.
Scentiya does not generally store complete payment card information on its own servers. Payment information may be processed by the relevant payment service provider according to its terms and privacy practices.
9. Delivery
We aim to dispatch and deliver orders within the estimated delivery timeframe shown or communicated at the time of purchase.
Delivery times may vary because of:
Delivery estimates are not guaranteed unless expressly stated otherwise.
If your order is delayed or you experience a delivery issue, please contact us with your order number.
10. Returns, Refunds & Exchanges
Returns and refunds are governed by our Refund & Return Policy.
Please review our Refund & Return Policy before placing an order.
Nothing in these Terms & Conditions is intended to limit any rights or remedies that cannot legally be excluded under applicable law.
11. Perfume & Product Safety
Customers should use perfume products only as intended.
Perfumes should generally be kept away from:
Customers should discontinue use if irritation or an adverse reaction occurs.
If you have known sensitivities or allergies, please review the available product information and ingredient information where provided before purchasing.
Scentiya is not responsible for reactions resulting from misuse, improper storage, or failure to follow applicable product instructions.
12. Intellectual Property
All content appearing on the Scentiya website, including where applicable:
Logos
Brand name
Product images
Website design
Graphics
Text
Product descriptions
Videos
Other original content
is owned by or licensed to Scentiya unless otherwise stated.
You may not reproduce, copy, modify, distribute, publish, sell, or commercially exploit our content without prior written permission.
Third-party trademarks and brand names remain the property of their respective owners.
13. User Reviews & Content
If you submit a review, comment, photograph, testimonial, or other content to Scentiya, you agree that the content:
Is truthful and based on your genuine experience.
Does not violate the rights of another person or business.
Does not contain unlawful, offensive, abusive, or misleading material.
Does not contain malicious software or harmful content.
By submitting content, you grant Scentiya permission to use, reproduce, display, and publish that content for legitimate business and marketing purposes, subject to applicable law.
We reserve the right to remove content that violates these Terms & Conditions or applicable law.
14. Promotions & Discount Codes
Promotional offers and discount codes may be subject to additional terms.
Unless otherwise stated:
Discount codes cannot be exchanged for cash.
Only one promotional code may be used per order.
Discount codes may have expiration dates.
Certain products may be excluded from promotions.
We reserve the right to withdraw or modify promotional offers where permitted by law.
Specific promotional terms will apply where provided.
15. Website Availability
We aim to keep the Scentiya website available and functioning properly.
However, we do not guarantee that the website will always be:
The website may occasionally be unavailable due to maintenance, technical problems, updates, or circumstances beyond our reasonable control.
16. Third-Party Links & Services
Our website may contain links to third-party websites, services, payment providers, social media platforms, or other external resources.
Scentiya does not control these third-party services and is not responsible for their content, availability, security, or privacy practices.
Your use of third-party services may be subject to their own terms and policies.
17. Limitation of Liability
To the extent permitted by applicable law, Scentiya will not be responsible for losses resulting from:
Misuse of our products
Incorrect information provided by the customer
Delays caused by third-party delivery providers
Temporary website interruptions
Events beyond our reasonable control
Unauthorized access resulting from circumstances outside our reasonable control
Nothing in these Terms & Conditions excludes or limits liability where such exclusion or limitation is prohibited by applicable law.
18. Events Beyond Our Control
Scentiya will not be responsible for delays or failure to perform our obligations where such circumstances are caused by events beyond our reasonable control.
Such events may include:
Natural disasters
Severe weather
Government restrictions
Public emergencies
Transportation disruptions
Strikes
Internet or telecommunications failures
Other circumstances beyond our reasonable control
We will make reasonable efforts to resume normal service as soon as possible.
19. Privacy
Your use of the Scentiya website is also subject to our Privacy Policy, which explains how we collect, use, and protect personal information.
Please review our Privacy Policy for more information.
20. Changes to These Terms
Scentiya may update these Terms & Conditions from time to time to reflect changes to our website, products, business practices, or applicable legal requirements.
The updated version will be published on this page with a revised Last Updated date.
Your continued use of the website after changes are published constitutes acceptance of the updated Terms & Conditions, to the extent permitted by applicable law.
21. Governing Law
These Terms & Conditions shall be interpreted and applied in accordance with the applicable laws and regulations of the United Arab Emirates, subject to any mandatory rights and protections available to consumers under applicable law.
Any disputes will be handled by the competent authorities or courts having appropriate jurisdiction.
22. Contact Us
If you have any questions regarding these Terms & Conditions, your order, or our services, please contact Scentiya using the contact information provided on our website.
When contacting us about an order, please include your order number so that we can assist you efficiently.
Our Commitment
At Scentiya, we aim to provide our customers with quality inspired fragrances, transparent product information, secure online shopping, and reliable customer service.
By using our website and purchasing our products, you acknowledge that you have read and understood these Terms & Conditions.
Scentiya reserves the right to update these Terms & Conditions when necessary.
